Frequently Asked Questions

What cities do you serve?

At the moment we are only serving San Francisco County.

Cancellations

We understand that you may need to reschedule or cancel your scheduled house cleaning appointment, but to avoid paying a fee, we require that you provide at least two business days’ notice. If you cancel the same day, the fee is the full amount that the scheduled cleaning would have cost. If you cancel less than 24 hours ahead, but not on the actual day of the cleaning, then the fee is $50. Please keep this in mind, as we hate to charge for services that are not provided, but we must implement this policy so that everyone involved knows that the scheduled appointments can be counted on..

Are the cleaners trustworthy?

All the cleaner we refer are professional and very experience house cleaners, they are fluent English speaker have liability Insurance and must pass continuous rigorous background checks. Before start to work they passed to a professional cleaning exam and they must maintain high ratings to continue cleaning for our clients.

How do I book?

You can book online by choosing the size of your home and any other extra tasks. If you do not want to clean your entire home, or you’d like to have a personalized program, please contact the office. The housekeeper can design a personal cleaning program tailored to your wishes and style that suits your needs and budget.

Will you send different people to my place?

That is the beauty of a referral agency – You can develop a mutually beneficial working relationship with your housekeeper. If she or he is not available for any reason, our office staff will notify you to reschedule or arrange for a substitute housekeeper to fill in.

Should I be home during my cleaning appointment?

You can if you would like, but it isn't required. You can leave key instruction when booking the cleaning.

How do I prepare for the cleaning?

First, please inform your housekeeping of all your wants and needs. Please also leave instructions regarding pets, keys, alarms, or any other specific issues related to your home. It is also appreciated if you would pick up toys, clothes, or other household items.

Learn how to get the most of your house cleaning.

Do I need to provide cleaning supplies?

The cleaner will provide all the green cleaning supplies for every cleaning.

Do I need to have cleaning equipment available for the cleaners?

The cleaners will bring all of the equipment that will be needed, such as a vacuum, mop, rags, buckets, a broom, etc.

Is Sparkling Clean Service a franchise?

Sparkling Clean is a local Domestic Referral Agency.

What about gratuities?

The cleaners never expect gratuities but would be very happy to receive them. 

Is Sparkling Clean pet-friendly?

Most of our cleaners are comfortable to work around pets. It is always a good an idea to introduce your pet to the cleaners – a friendly introduction can go a long way.

How do I pay?

We accept only credit card.  We will ask you for your credit card information when you book the service, but you only will be charge at the day  the service is performed.

Can I solicit the cleaner?

Each cleaner has signed an agreement which specifies that all the clients provided to him or her through Sparkling Clean Agency belong to the company.  If the cleaner tries to solicit clients despite this agreement, he or she will be liable to pay a breach-of-contract fee. So please don’t try to solicit them or encourage them to solicit you.

Do I need to pay taxes? Do the cleaners pay taxes?

You don’t need to pay taxes on your cleaning service. Sparkling Clean Agency pays all the income taxes for the business as well the payroll taxes for the office employees. The cleaners receive a 1099 form the end of the year and pay the taxes subject to their profit.

What is the cleaners’ worker status?

As a referral agency, Sparkling Clean Service is not the employer of the domestic workers it refers.  The cleaners we refer are licensed and insured independent professionals who choose when, where, how and for whom they wish to provide service.

Sparkling Clean Service is not the employer of the domestic worker it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation, under state and federal law. For additional information contact your local Employment department and the Internal Revenue Service.