Frequently Asked Questions

What cities do you serve?

At the moment we are only serving San Francisco County.

Cancellations

We understand that you may need to reschedule or cancel your scheduled house cleaning appointment, but to avoid paying a fee, we require that you provide at least two business days’ notice. If you cancel the same day, the fee is the full amount that the scheduled cleaning would have cost. If you cancel less than 24 hours ahead, but not on the actual day of the cleaning, then the fee is $50. Please keep this in mind, as we hate to charge for services that are not provided, but we must implement this policy so that everyone involved knows that the scheduled appointments can be counted on..

Are the cleaners trustworthy?

The house cleaners we refer are professional and very experienced.  The house cleaners all have liability Insurance and must pass continuous rigorous background checks. Before working with Sparkling Clean, they passed professional cleaning exams. Additionally, all house cleaners must maintain high ratings to continue cleaning for our clients.

How do I book?

You can obtain rates or book an appointment online. Our flat rates are based on the floor plan of your home. (the TOTAL number of rooms and bathrooms in the home).

If you are excluding any rooms in the home, and/or only want some areas of the house cleaned and/or certain tasks, we can arrange a personalized cleaning service at our hourly rate. Please contact the office to schedule a cleaning at the hourly rate. 

Will you send different people to my place?

That is the beauty of a referral agency – You can schedule individual appointments with your preferred house cleaner, or even set up a recurring schedule.  Recurring schedules offer a mutually beneficial working relationship between house cleaners and clients. With a recurring schedule, the cleaner will have familiarity with your home and will be devoted to maintaining and perfecting your home.  If your house cleaner(s) is not available for any reason, our office staff will notify you to reschedule or arrange for a substitute housekeeper to fill in. Please contact the office to arrange a recurring cleaning schedule.

Should I be home during my cleaning appointment?

You can be home during the appointment if you would like, but it isn't required. You can provide any instructions regarding accessing your home or any special requests you may have when booking the cleaning online.

How do I prepare for the cleaning?

We recommend advising your house cleaner about your priorities and expectations for the cleaning service, along with any instructions regarding pets, keys, alarms, or any other specific issues related to your home. It is also appreciated if you would take care of any organizational tasks such as picking up toys, clothes, or other household items.

Learn how to get the most of your house cleaning.

Do I need to provide cleaning supplies?

The house cleaner(s) will provide all of the eco-friendly, green cleaning products for every cleaning service.

Do I need to have cleaning equipment available for the cleaners?

The cleaners will bring all of the equipment needed for the cleaning service, such as a vacuum, mop, rags, buckets, brooms, etc.

Is Sparkling Clean Service a franchise?

Sparkling Clean is a local Domestic Referral Agency.

What about gratuities?

The cleaners never expect gratuities but would be very happy to receive them. 

Is Sparkling Clean pet-friendly?

Most of our cleaners are comfortable working around pets. It is always a good an idea to introduce your pet to the cleaners – a friendly introduction can go a long way.

How do I pay?

Our only form of payment is credit cards.   We will ask you for your credit card information when you make the cleaning appointment, and we will charge the card on the day of your service.

Can I solicit the cleaner?

Each cleaner has signed an agreement which specifies that all the clients provided to him or her through Sparkling Clean Agency belong to the company.  If the cleaner tries to solicit clients despite this agreement, he or she will be liable to pay a breach-of-contract fee. So please don’t try to solicit them or encourage them to solicit you.

Do I need to pay taxes? Do the cleaners pay taxes?

You don’t need to pay taxes on your cleaning service. Sparkling Clean Agency pays all the income taxes for the business as well the payroll taxes for the office employees. The cleaners receive a 1099 form the end of the year and pay the taxes subject to their profit.

What is the cleaners’ worker status?

As a referral agency, Sparkling Clean Service is not the employer of the domestic workers it refers.  The cleaners we refer are licensed and insured independent professionals who choose when, where, how, and for whom they wish to provide service.

Sparkling Clean Service is not the employer of the domestic worker(s) it referred to you. The domestic worker may be your employee or an independent contractor depending on the relationship you have with him or her. If you direct and control the manner and means which the domestic worker performs his or her work you may have employer responsibilities, including employment taxes and workers’ compensation, under state and federal law. For additional information contact your local Employment department and the Internal Revenue Service.