Recurring Service

If you would like to maintain a Sparkling Clean home year round, our agency offers recurring cleaning schedules. With a recurring schedule, your house cleaner will have familiarity with your home and will be devoted to maintaining and keeping your home Sparkling Clean!

 

 

FAQs

 

How do I arrange a recurring schedule?

Once your initial cleaning appointment is booked, our agency will receive your recurring service preferences (through form that you are going to fill up) and we will work on your request and contact you with a recurring proposal.

 

Can I schedule a recurring service on the weekends too?

We don't offer recurring schedules on Sundays. Saturdays are very limited.

 

Do I have to be home for the cleaning service?

When you book a recurring schedule with us, you’re eligible to receive a Sparkling Clean-provided lockbox with a weekly, 2-weeks or 4-weeks cleaning plan. No more hiding a key somewhere, waiting around for your cleaner to arrive and sticking around during our service. Simply request a free lockbox and get on with your busy schedule. 

You may request a lockbox when booking your cleaning or by calling our customer support team.

Once requested, your lockbox should arrive in 5 business days. Upon delivery, please save the 4-digit code provided with your lockbox. We'll update the entry instructions for all future bookings that are associated with your cleaning plan so that your cleaners know you’ve left the key in your lockbox.

Please note: Our lockbox is completely free to use as long as you’re on our recurring plan. The lockbox is immediately due back to Sparkling Clean when you cancel your cleaning plan. Otherwise, your card-on-file will be charged a $25 lockbox fee.

 

How often can I have the cleaning service?

Our agency can only manage recurring schedules that recur every week, every 2 weeks, or every 4 weeks.

 

Will I have the same house cleaner(s) each time?

Yes! Recurring cleaning schedules are set up in advance with the same house cleaner(s). Recurring schedules offer a mutually beneficial working relationship between house cleaners and clients. If your house cleaner(s) is not available for any reason, our office staff will notify you to reschedule or arrange for a substitute housecleaner to fill in.

 

What is the discounted rate for recurring cleaning services?

The recurring rates are discounted as follows:

Weekly cleanings - 30% discount

Every other week - 25% discount

Every 4 weeks- 20% discount

 

What is included in the recurring cleaning?

Your cleaner can work with you to customize and personalize your cleaning package, and to ensure you are happy with the cleaning routine.

You can advise your cleaner of any organizational work, special tasks or projects you may want to periodically include in your recurring service (such as cleaning baseboards, etc..) on any individual appointment. Based on the complexity of the tasks and the time involved, the cleaner may apply an additional cost.

You can also include oven cleaning, fridge cleaning, or interior window cleaning to any individual appointment at an additional cost.

See a list of included tasks.

 

What is your cancellation policy?

The discounted recurring rate is offered because it is mutually beneficial to our clients and our house cleaning teams. Recurring cleaning schedules make it easier for our office as well as the house cleaning team due to their familiarity with your home and is also intended for the same cleaning team to benefit from your repeat business. 

We understand that you may need to cancel an appointment here and there or even making a few changes at times, but unfortunately, we won't be able to keep a recurring schedule nor apply the special discount for a maintenance service that is not consistent. This will be at the discretion of our Agency.